Sews.com Order Policies

Policies

Orders:
We will do our best to process and ship orders placed and received before 1pm CST Monday through Friday on the same day. Orders received after 1:00pm will be processed and shipped the following business day. Shipment confirmation will be sent via Email when the order is shipped.

Orders may be delayed for a variety of unforeseen reasons. Sews.com will make every attempt to meet shipping deadlines and will advise via Email when delays in order processing occur.

Shipping Rates:
In an effort to provide you the most cost-effective shipping charges, Heirlooms Forever does not try to calculate shipping charges on the Internet. Each order is individually weighed and shipping charges are based on the selected carrier's then-current shipping tables. For some larger items such as furniture, it may be necessary to recalculate the shipping rates based on the weight and oversized nature of the item. All applicable insurance and a reasonable handling fee will also be added to the cost of shipping your order. These fees will be fair and as inexpensive as we can make them. International orders shipped via U.S. Priority Mail International. If you have any questions regarding your shipping charges, please contact Heirlooms Forever via Email or call 1-800-840-4275.

Sales Tax:
7.25% sales tax will be added to orders shipped to Mississippi addresses.

Forms of Payment:
Heirlooms Forever accepts all major credit cards including, Visa, MasterCard, American Express, Discover, Home Source and BERNINA. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (this is the address and phone number your credit card bank has on file for you). Incorrect information may cause a delay in processing your order. Your credit card will be billed upon shipment of your order. Credit card charges are made securely off-line. Heirlooms Forever does not process any credit card transactions over the Internet. Heirlooms Forever also accepts money orders, cashier's checks and personal checks. Orders are processed upon receipt of a money order or cashier's check. Personal or company checks must clear the bank before your order is shipped.

Status of Orders:
Once you have placed your order, you will receive confirmation via Email that your order has been received by Heirlooms Forever. To check on the status of your order or if you require additional information, please call us at 1-800-840-4275 or email us at orders@sews.com and reference your order number.

Product Discounts/Items on Sale:
You must place the order online to receive discounts. No phone orders are accepted at discount price.

Expedited Shipping:

Trucking Deliveries:
All trucking deliveries are made by trucking and local transit companies and are tail gate only deliveries. You will need to be prepared to unload the package once it arrives. You will be contacted prior to delivery to schedule a convenient time. If you require special handling, please contact us prior to ordering to make arrangements. Additional charges may apply for any inside deliveries, if available in your area. Products delivered by trucking can not be canceled once the trucking company has picked up the item. Important Note: Before signing for any trucking delivery, examine all items for signs of damage. If any damage is found, make certain the delivering agent notes the damage on the release form. Please notify Heirlooms Forever of the damage immediately, so a claim can be made.

When you sign the delivery receipt, it is a legal contract that states that you accepted the product in that condition. If opening or assembling is not possible at the time delivery is received, it is best to indicate "possible concealed damage" regardless of the condition of the box(es). This is very important because once you have signed for your shipment it is your responsibility if it is damaged.

Save your box(es) and all packaging materials until you are satisfied that your cabinet and all accessories are satisfactory (A good practice is to compact the boxes and give them a space in your basement or attic). Attempting a return to the manufacturer for repair/replacement is nearly impossible without the proper boxes!

Product Returns:
All returns must be authorized by Heirlooms Forever within 30 days of the invoice date. Absolutely no returns on cut goods.

Defective Product Returns...
Within thirty (30) days of purchase, Heirlooms Forever will replace or repair, at its sole discretion, any product that is deemed defective. After 30 days, the manufacturer's warranty process must be followed. Any item delivered via trucking can not be returned for credit once in transit.

Non-Defective Product Returns...
Non-defective products can be returned within 7 days if returned unopened, for credit less shipping. Items that have been opened can be returned, but will be subject to a 15% restocking fee to cover inspection and repackaging expenses. In addition to this fee, a pro-rated charge will be assessed for items that are returned incomplete or with non-resalable parts. All cut fabric, laces and trims are non-returnable.

Return Notes...
All returns must be pre-approved by calling Heirlooms Forever at 1-800-840-4275 or Emailing Heirlooms Forever. Once your request has been received, you will be contacted within 5 business days with instructions for sending back the item(s). You must re-package any item(s) being returned as it was delivered to you, with all components, materials and documentation. We will notify you via Email of your refund once we have received and processed the returned item(s). Shipping costs are refunded only if the return is a result of our error. Please allow up to 2 billing cycles for your credit to be posted to your account.

Product Warranties:
You are entitled to the manufacturer's limited express warranty, if any, that accompanies the product. Heirlooms Forever makes no additional or independent warranty. All other warranties, express or implied, including the warranties of merchantability and fitness for a particular purpose are disclaimed. Heirlooms Forever shall under no circumstances be liable for special, incidental, or consequential damages including loss of profit. The maximum liability for all direct damages, if any, arising out of any action shall be limited to an amount not to exceed the purchase price of the product.

Errors and Omissions
Heirlooms Forever makes every effort to ensure the accuracy of the information published on our Web site. However, the documents and graphics published on this site may contain inaccuracies or typographical errors. Heirlooms Forever makes no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided "as is" without warranty of any kind.

If an error is made and a product is listed at an incorrect price, Heirlooms Forever shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and charged to your credit card, Heirlooms Forever shall immediately issue a credit in the amount of the incorrect price.

Personal Information:
Heirlooms Forever uses the latest encryption technology to keep your personal information safe. All your ordering information -- including your name, address, and credit card number -- is encrypted using a secure server for maximum security. Your credit card and billing information cannot be read as it travels to our ordering system. Credit card transactions are handled off line and not thru the Internet.

Heirlooms Forever will never disclose the information it collects to outside parties. It is strictly used to process your order and provide statistical information on the products we sell.

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our site uses cookies to speed navigation, keep track of items, and provide you with custom-tailored content. Most browsers are initially set to accept cookies. If you'd prefer, you can set yours to refuse cookies. You will still be able to order from Heirlooms Forever using a special order form.

By using our web site, you consent to the collection and use of this information by Heirlooms Forever only. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Problems, Questions, Suggestions?

If you have any problems with your order, Email us at orders@sews.com.

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HEIRLOOMS FOREVER 3112 Cliff Gookin Blvd Tupelo, Mississippi 38801 Telephone: 662-842-4275 Fax: 662-842-2284 For Orders: 800-840-4275
Questions or comments about this web site should be directed to kathy@sews.com.

Copyright © 1998 Heirlooms Forever Inc. All rights reserved.